What the study found
The study found that librarians at NU University of South Kalimantan used several strategies to improve library service quality. These included digitalization of library services, improving librarian competence, library automation systems, measuring service quality with the SERVQUAL model, information literacy programs, user-based services, collaboration with faculties and special services, and cooperation with other libraries.
Why the authors say this matters
The authors present these strategies as ways to improve the quality of library services at the university. The study suggests that service quality can be strengthened through a combination of technology, staff development, user-focused services, and cooperation.
What the researchers tested
This was a field study using a qualitative descriptive approach. The researchers studied librarians and users at NU University of South Kalimantan and collected data through in-depth interviews, observation, and documentation.
What worked and what didn't
The abstract reports that several strategies were implemented, but it does not say which one worked best. It does state that obstacles included low user awareness about returning materials on time, damage to book covers, computer errors, network disruptions, and power outages.
What to keep in mind
The summary does not provide detailed evidence about the effectiveness of each strategy individually. It also does not report quantitative outcomes or comparisons, and the limitations are limited to the obstacles described in the abstract.
Key points
- The study examined librarians' strategies for improving library service quality at NU University of South Kalimantan.
- Reported strategies included digitalization, automation, staff competence improvement, and service quality measurement with SERVQUAL.
- Other strategies mentioned were information literacy, user-based services, faculty collaboration, special services, and cooperation with other libraries.
- The abstract reports problems with overdue returns, damaged book covers, computer errors, network disruptions, and power outages.
Disclosure
- Research title:
- Librarians used multiple strategies to improve service quality
- Authors:
- Nazilatul Laili Sa’adah, Rusma Yulidawati
- Institutions:
- Universitas Achmad Yani, Universitas Muhammadiyah Tapanuli Selatan
- Publication date:
- 2026-02-26
- OpenAlex record:
- View
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