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AI Summary of Peer-Reviewed Research

This page presents an AI-generated summary of a published research paper. The original authors did not write or review this article. [See full disclosure ↓]

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Open communication lowers work stress and burnout

Three office workers seated at a white table in a bright modern office, engaged in a professional discussion with papers and writing materials in front of them, with a monitor visible in the background.
Research area:Business, Management and AccountingOrganizational Behavior and Human Resource ManagementCommunication

What the study found

Open and transparent business communication was identified as a protective factor against work-related stress and burnout. Hierarchical and disorganized communication patterns were associated with more misunderstanding, lower perceived autonomy, and higher stress.

Why the authors say this matters

The authors conclude that communication quality is a central predictor of psychological well-being at work. The study suggests that leadership communication training and structured communication protocols may be worthwhile.

What the researchers tested

The researchers used a quantitative survey of 107 employees across diverse organizational sectors. They analyzed open, hierarchical, and disorganized communication practices with validated measures including the Maslach Burnout Inventory, which measures burnout, and the Perceived Stress Scale.

What worked and what didn't

Open and transparent communication appeared to work better, while hierarchical and disorganized patterns were linked to worse outcomes. Emotional exhaustion was the most pronounced burnout dimension, especially in sectors with high interpersonal demands, and perceived control appeared to play a mediating role.

What to keep in mind

The abstract does not describe limitations beyond the sample size and the survey-based design. The findings are based on 107 employees and the sectors included in the study.

Key points

  • Open and transparent communication was associated with lower stress and burnout.
  • Hierarchical and disorganized communication were linked to more misunderstanding, lower autonomy, and higher stress.
  • Emotional exhaustion was the most pronounced burnout dimension, especially in sectors with high interpersonal demands.
  • The study used a quantitative survey of 107 employees and validated burnout and stress measures.
  • The authors conclude that communication quality is a central predictor of psychological well-being at work.

Disclosure

Research title:
Open communication lowers work stress and burnout
Authors:
Špela Skrt Keser, Jelena Ivelić Telišman
Institutions:
University North, University North
Publication date:
2026-03-09
DOI:
10.38190/ope.15.2.9
OpenAlex record:
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AI provenance: This post was generated by OpenAI. The original authors did not write or review this post.

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